The car was ready ahead of the estimated time, all paperwork was completed before hand so i just needed to turn up and collect my car which was all ready for me.

Great service frommYork. Has been for nearly 10 years.

Under the circumstances, Becky tried to make it as exciting as she could; very difficult through a mask or on the phone.

I was completely satisfied.

given the current restrictions I think the service was fantastic even outside the garage I felt welcome. The hadnover was also very efficent

Efficient

Simple easy no hassle

Prompt efficient and very friendly service

Good customer care

The service was really good very helpful

I received constant updates from Rebecca on the process of my order .a credit to your company

Went out of their way to find the right spec car.

As above The video directly from the engineer was useful and professional

MOT varied out and issues looked at that I was worried about. Clearing up an issues that I had with the car. Making sure that I was happy with the outcome.

Everything waiting for me on arrival, and efficient and helpful communication with me on discovery of a problem that needed resolving.

Helpful staff, work completed on time etc

Job done efficiently and on time And kept informed throughout

Good reception

The car was ready and all organised for collection including a full run through

Friendly and even though we are a dealer too still treat like customers I think it was hannah that dealt with us and If so well done

see above

Given the present circumstances the Mini team did a good job

Liked being contacted by Virtu to arrange the service and discuss optional extras. Absolutely delighted to have the car returned clean on the outside and inside, especially after two young grandchildren had left their marks!

When purchasing the car, there was no pressure and they provided many options that would suit my particular needs. They gave regular updates on my the car due to the slower production, and put my mind at ease during the process.

Jobs done on time and to expected high standards.

Comprehensive checklist. Video is a great idea.

Stacey s a brilliant sales girl.... genuine with it all. Not just doing the salesperson act.

on time job

Easy to book

Friendly and helpful. Not forceful or verb eating. Relaxed and chatty.

A good service

Everything completed promptly.

Fixed the issue

Very video helpful

Trouble free

Very good especially the Video .

Did what they said they would do, when they said they would do it

The garage gave me updates on the progress of my car repair.It was a professional service.

Quick. Good communication. Nice video

Just would be nice to call York direct and not have to go to a central service first. We like the relationship with York.

On arrival it was explained to me what would be done with my car, I was sent a video of the examination of it and told what needed doing. It was ready within a few hours and the whole process was excellent, including the provision of a courtesy car.

Wasn't showing I had booked in the day before but they still did a good job

Lucy was super-helpful and made the experience very easy! The car was ready to collect as agreed and there was no wasting time during handover.

Thorough service, and kept well informed.

Good communications and more importantly good listening when delivery of the car was delayed

No hassle and very obliging. Easy to do business with.

I have no complaints or comments to offer

The service was done in a timely and helpful manner. I had assumed their be a full valeting included

Again no problems and well organised and lovely staff.

They gave me clear information about the issues with my car