The whole team were very professional , the video helpful and the work completed on time . The car was returned clean and safely handed back .

Very happy with the whole experience. Even delivered my new car to my house at short notice for me.

Vertu Mini York had a great selection of cars which made the process of choosing a new car really easy. They were open to part exchanging my previous car and were fully Covid-compliant.

The car is stunning! I still haven't driven it yet thanks to my broken foot, but wow!! You can guarantee that I'll be out in it as soon as I'm able.

Show me all the options I had and got me into the car I wanted.

I couldn't fault the girls who advised me and looked after me, nothing was too much trouble - Becky and Lucy at Mini Vertu York.

The service giving by Rebecca while purchasing the mini and then keeping in constant touch to let me know how it progressing and also keeping in touch throughout the payment and collecting also making sure I was happy afterwards

Friendly reception, delightful sales person, good access to the product for test driving, and informed responses to questions

I was very satisfied. Stacey Booth has sold me 4 mini's and she always makes me feel so special as a customer, and always goes the extra mile when it comes to customer care!

We went to Vertu mini in York and Becky and Alex were awesome, they couldn't have been more helpful

Shannon at the York branch was fantastic. She explained everything in great detail and made us welcome without sales pressure to buy.

Put my mind at rest , as I told staff I was going on a long holiday drive .

Great service and staff.

Stacy was very easy to communicate with and very helpful with any queries

Did all that was expected, on time, service reception very professional and welcoming

I am really happy with Becky and her customer service. I have given five stars because that is what best reflects her service.

I got what I needed.

Easy to arrange

Helpful staff. Easy to deal with.

Spot on diagnostic work

Great environment to buy a car, largely female sales team at York and they certainly know how to connect with their buyers. No hard sell, no silly pressure, know their Minis and really nice with it.

I was kept updated all of the time about my car, which I think is important.

Service completed as per schedule.

Staff friendly and keep you informed video provided of MOT check

The service I received was excellent.

Every aspect of the purchase and delivery was exceptional.

I received regular updates.

Reliable, efficient and polite service. The valeting of the car was amazing.

The pleasant efficient way I was dealt with

Emma's excellent communication made a stressful time easier to manage. My car was out of action for a few days and I had regular updates from Emma with just the right level of technical information to help me make informed decisions.

Had a great experience at the Mini Centre and as mentioned in the previous answer I thought Rebecca was fantastic. So approachable, friendly and knowledgeable!

I couldnt be happier, I was welcomed to service, had everything explained, my car was done perfectly and washed afterwards. I was taken back to my car, shown what had been done. Perfect.

The team at Vertu were thorough and fair with their pricing, and really happy to help

A difficult time carrying out discussions & negotiations by phone due to covid, but the Mini team did a good job of making the experience as friendly as possible.

Kept informed and provided solutions

Stacy looked after our needs from start to finish, often answering e mails and questions late at night after the show room had obviously closed. My many "changes of mind" on specification were handled brilliantly.

All very efficient and can't fault the whole experience!!??

Efficient service.

Knowledgeable sales team always available

Easy to book, good communication,

Very friendly and attentive sales person. Knowledgeable about the product and made the whole process so easy

Good

Completed service and extra work we asked for without a problem.

I thought your customer care and contact was excellent especially in the special circumstances relating to Covid You unexpectedly had to keep the car and provided a loan vehicle and maintained good contact throughout well done

Very welcoming & organised in these strange times.

Prompt and efficient service

all ok