Everything ran smoothly
Everything ran smoothly
They tell me what they are going to do and do it.
Service was completed as expected and all went very smoothly.
Very friendly staff & always willing to help
made the purchasing experience a pleasure
This was excellent, I was kept well informed on the progress of my mini.
I felt really confident with the information Alex gave to me about the mini. The whole team at the York mini were very professional efficient and pleasant.
Quick efficient service from the reception team - booking, handing over the car, picking it up, etc.; the use of a car for the day was good to have; the car had been valeted, which I appreciated. So, all in all, I'm happy.
Very pleased. Called in with no appointment and the problem ( low oil) was dealt with straight away. Very pleasant staff
Always satisfied with friendly and helpful staff
Easy to arrange appointment for my required date and time. Confirmatory call the week before to check the work required. On the day, everything carried out as expected and on time.
It was in for 3 year end of warranty inspection a minor fault was found and rectified without any problem
Stacy kept me fully informed regarding delivery and timescale of my car, and the part exchange of my old mini went very smoothly
service completed on time and software updated!
Excellent service received. Lucy was very helpful, professional & cheerful. Daniel's video of the vehicle inspection was very good - clear and useful to walk through it with him
Chris was very helpful and informed. He made the whole experience a pleasure and fun. It was greatly helped by the fact he also drives an electric Mini.
Good communication through out
Fantastic communication Friendly Efficient Instilled confidence
The lady that I dealt with was incredibly helpful and great to deal with.
Becky made the whole experience from start to finish easy. She was in constant contact to update us on what was happening.
happy with the service I got despite covid
Everything was completed exactly as specified at the time agreed
Service staff were efficient and the car is running as new.
Everybody was just very helpful.
Personable staff with a professional approach. Detailed report following mini health check. No problem experienced.
Chris was very helpful and knowable
Could not fault our experience
Kept me informed about everything
Chris the salesman at York was polite, honest and definitely NOT pushy in any way. He also ensured what we asked for we got and he kept in constant communication with us from start to finish.
Excellent service despite the pandemic
Easy to book bearing in mind COVID-19 restrictions and attentive service throughout the process.
Obviously during COVID it is very difficult for everyone. Mini York had it sorted. Very professional, took time to listen what I wanted. No rush. So even though Chris was behind a screen and we wore masks it still felt comfortable.
Staff are brilliant
Friendly, helpful staff. I didn't feel at all pressured to buy or add options I didn't want or need
Terrific service at Cooper York. Friendly, efficient and give confidence to the customer that their car is in good hands. Also that the price will be as reasonable as possible.
Easy , prompt, professional
The car was immaculate on its return. Valeted inside and out I was delighted
Friendly, efficient service and felt very safe in the current Covid times
All went to plan and smoothly. Good updates.
Was nice and straight forward
Service is fast. Video is sent on the same day to explain my car's problem and service afterwards.
I thought that it went smoothly, It is better when the car is picked up from home and dropped off again when the work is done. It makes life so much easier, when you have a busy job.
Stacy Booth provided excellent customer service at the York Branch and helped me secure my dream car.
Great experience, love the video which was sent to me so I could understand what work may need doing in future.
Constant good service from professional personnel.