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Customer Reviews.

service

5

The whole team were very professional , the video helpful and the work completed on time . The car was returned clean and safely handed back .

11 July 2021

sales

5

Very happy with the whole experience. Even delivered my new car to my house at short notice for me.

11 July 2021

sales

5

Vertu Mini York had a great selection of cars which made the process of choosing a new car really easy. They were open to part exchanging my previous car and were fully Covid-compliant.

10 July 2021

sales

5

The car is stunning! I still haven't driven it yet thanks to my broken foot, but wow!! You can guarantee that I'll be out in it as soon as I'm able.

10 July 2021

sales

5

Show me all the options I had and got me into the car I wanted.

09 July 2021

sales

5

I couldn't fault the girls who advised me and looked after me, nothing was too much trouble - Becky and Lucy at Mini Vertu York.

09 July 2021

sales

5

The service giving by Rebecca while purchasing the mini and then keeping in constant touch to let me know how it progressing and also keeping in touch throughout the payment and collecting also making sure I was happy afterwards

08 July 2021

sales

5

Friendly reception, delightful sales person, good access to the product for test driving, and informed responses to questions

08 July 2021

sales

5

I was very satisfied. Stacey Booth has sold me 4 mini's and she always makes me feel so special as a customer, and always goes the extra mile when it comes to customer care!

07 July 2021

sales

5

We went to Vertu mini in York and Becky and Alex were awesome, they couldn't have been more helpful

07 July 2021

sales

5

Shannon at the York branch was fantastic. She explained everything in great detail and made us welcome without sales pressure to buy.

07 July 2021

service

5

Put my mind at rest , as I told staff I was going on a long holiday drive .

07 July 2021

service

5

Great service and staff.

06 July 2021

sales

5

Stacy was very easy to communicate with and very helpful with any queries

06 July 2021

service

5

Did all that was expected, on time, service reception very professional and welcoming

06 July 2021

sales

5

I am really happy with Becky and her customer service. I have given five stars because that is what best reflects her service.

05 July 2021

service

4

I got what I needed.

05 July 2021

service

5

Easy to arrange

05 July 2021

service

5

Helpful staff. Easy to deal with.

04 July 2021

service

5

Spot on diagnostic work

03 July 2021

sales

5

Great environment to buy a car, largely female sales team at York and they certainly know how to connect with their buyers. No hard sell, no silly pressure, know their Minis and really nice with it.

28 June 2021

service

5

I was kept updated all of the time about my car, which I think is important.

28 June 2021

service

5

Service completed as per schedule.

25 June 2021

service

5

Staff friendly and keep you informed video provided of MOT check

20 June 2021

sales

5

The service I received was excellent.

17 June 2021

sales

5

Every aspect of the purchase and delivery was exceptional.

14 June 2021

sales

5

I received regular updates.

11 June 2021

service

5

Reliable, efficient and polite service. The valeting of the car was amazing.

05 June 2021

service

5

The pleasant efficient way I was dealt with

30 May 2021

service

5

Emma's excellent communication made a stressful time easier to manage. My car was out of action for a few days and I had regular updates from Emma with just the right level of technical information to help me make informed decisions.

29 May 2021

sales

5

Had a great experience at the Mini Centre and as mentioned in the previous answer I thought Rebecca was fantastic. So approachable, friendly and knowledgeable!

25 May 2021

service

5

I couldnt be happier, I was welcomed to service, had everything explained, my car was done perfectly and washed afterwards. I was taken back to my car, shown what had been done. Perfect.

22 May 2021

service

5

The team at Vertu were thorough and fair with their pricing, and really happy to help

18 May 2021

sales

5

A difficult time carrying out discussions & negotiations by phone due to covid, but the Mini team did a good job of making the experience as friendly as possible.

17 May 2021

sales

5

Kept informed and provided solutions

10 May 2021

sales

5

Stacy looked after our needs from start to finish, often answering e mails and questions late at night after the show room had obviously closed. My many "changes of mind" on specification were handled brilliantly.

09 May 2021

sales

5

All very efficient and can't fault the whole experience!!??

08 May 2021

service

5

Efficient service.

07 May 2021

sales

5

Knowledgeable sales team always available

05 May 2021

service

5

Easy to book, good communication,

04 May 2021

sales

5

Very friendly and attentive sales person. Knowledgeable about the product and made the whole process so easy

02 May 2021

service

5

Good

30 April 2021

service

5

Completed service and extra work we asked for without a problem.

28 April 2021

service

5

I thought your customer care and contact was excellent especially in the special circumstances relating to Covid You unexpectedly had to keep the car and provided a loan vehicle and maintained good contact throughout well done

27 April 2021

sales

5

Very welcoming & organised in these strange times.

27 April 2021

service

5

Prompt and efficient service

26 April 2021

service

5

all ok