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OUR CUSTOMER REVIEWS
SERVICE
4.5NEW CAR SALES
5.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
230 ratings and 161 comments received in the last 90 days.
23 April 2025
Great service was kept in touch all the time by Ben Ray
15 April 2025
Karl was very helpful
14 April 2025
Nothing wrong with the dealership, so 5 Stars.
07 April 2025
I have bought dozens of new cars & this was one of my 3 worst experiences. To be fair to the dealership, once they realised the problems, they have gone out of their way to resolve them, but the quality of work in the prep & bodyshop is unacceptable
07 April 2025
Generally a good experience, a few issues thankstonew systems but it was handled well
05 April 2025
Great communication after ordering the vehicle. Delivery date accurate. Collection of the car was very informative. Cameron was professional and informative. A great asset to your team
04 April 2025
We have bought several Minis from Vertu and Stacy is always open, helpful and no-nonsence, which makes the whole process easy.
02 April 2025
My sales executive Cameron Sharp has dealt with me through several new sales, his personality and attention to detail, always keeping me up to date with progression and information given with clarity and no hard sales feeling. He is a credit to Mini
26 March 2025
Offered tea and coffee, everyone in a good mood. Cameron explained every step, we didn't feel rushed, or on the other side.. like we had to be too slow. Even the branch manager came to say hiya.
25 March 2025
Kept fully updated on status of new car, very helpful and made the experience special. Harry and Finance staff helpful and engaging.
25 March 2025
Always get great service from Stacy this is the third mini she has sold me
23 March 2025
Harry took time to listen to what we wanted and work with us to enable us to get the car we wanted. On delivery day the team workies tirelessly to ensure it went smoothly and as planned.
20 March 2025
All of the staff were a pleasure to meet.This vehicle was the third sold to me by Stacy in recent years.Her knowledge was excellent.She could not have been more helpful and always went the extra mile if required.
19 March 2025
Only done by phone and e mail but very efficient
17 March 2025
Ben in sales was so helpful and knowledgeable. He helped me find the right deal and right car for my needs. He kept me informed throughout
15 March 2025
Couldn't have been better.
12 March 2025
Great Service from Harry Wilcockson
11 March 2025
The whole experience with Ben was fantastic
06 March 2025
Great showroom Professional service wonderful product
05 March 2025
Lovely car.
04 March 2025
Harry Wilcockson was excellent and help make the process of buying as enjoyable as possible
01 March 2025
Brilliant salesman .He was so helpful answering all questions and not pushy
01 March 2025
Ben and Ben at Vertu Mini were extremely friendly and helpful in explaining all the features of the various types of mini car. They patiently explained the various options open to us as this was our first purchase of a mini in a long time .
01 March 2025
Great service from sales person
28 February 2025
All staff were very nice and couldn't do enough for you.
26 February 2025
Everything ok, kept informed throughout
26 February 2025
Very friendly a knowlegable
25 February 2025
I don't think I could ask for anything more than I received. Willing, helpful staff who listened to me.
15 February 2025
Amazing customer service!
07 February 2025
Cannot fault anything .
02 February 2025
Fantastic handover, was made to feel super special. It's always a great experience buying from Cameron.
18 April 2025
Yes
17 April 2025
Polite, timely, efficient service.
17 April 2025
Did what you said you would do, provided advice without being pushy
16 April 2025
Excellent service from start to finish
14 April 2025
Always excellent service in all respects
12 April 2025
Warmly welcomed.
12 April 2025
Could not find an faults
10 April 2025
All staff were great
08 April 2025
Excellent again
08 April 2025
All good just find charges exorbitant!
08 April 2025
No problems very efficient service, my car was ready on time and I had regular updates etc
07 April 2025
Great service. Very personable and accommodating!
06 April 2025
Successful service and good attention to detail
05 April 2025
This was a recall, the service was excellent
04 April 2025
Quick service time Informed of progress Friendly and welcoming staff
04 April 2025
Good comms
03 April 2025
I was well informed about the general health of my mini , that s why 5 stars
02 April 2025
The car was recalled which was dealt with also a concern was looked at putting my mind at rest.
02 April 2025
Faultless! Nothing too much trouble
02 April 2025
Went like clockwork - returned in sparkling condition
01 April 2025
I needed a new tyre which you didn't have in stock so we had to make a double journey from filey we purchased the car from malton 2 yrs ago and was that the car could be collected free now they are asking £49 pounds
01 April 2025
.
01 April 2025
Good team
31 March 2025
The reception staff were extremely helpful but not 5 stars overall, due to needing car to be in two extra days. A text to say my car was booked in the following day etc would be an added bonus for me.
30 March 2025
Efficient & friendly. Only negative was only finding out that we had to pay a fee to insure against the £1000 excess on the courtesy car on arrival for the recall visit. However this was waived by Vertu so we were grateful for that.
30 March 2025
It needed doing and no fussing about was great
29 March 2025
The staff really look after both me and my car
29 March 2025
Because of the average guy who we booked the test in with but the very excellent advisor we had on the day of the test - her name is Sarah Gillespie.
27 March 2025
everything carried out as expected
27 March 2025
Kept up to date with what was happening
27 March 2025
Convenient, easy, good communication
26 March 2025
Car was in for seasonal health check and I was kept up to date with what was happening. Very quick turn around and car was washed as well
26 March 2025
My car had new tyres and brake pads done while I waited so it could pass its MOT. I was kept informed of what was going on. The waiting area was very comfortable so it was no problem for me to work while waiting
25 March 2025
Swift, efficient and felt valued from the moment I left my car.
25 March 2025
Good service and nice video
23 March 2025
The receptionist is efficient and professional.
23 March 2025
Kept informed along the way
22 March 2025
Satisfied
21 March 2025
Efficient and friendly.
21 March 2025
As above, great team that provide excellent customer service.
21 March 2025
I was supposed to be dropping my car and taking a courtesy car but they were able to do the work while I waited which save me a lot of time.
21 March 2025
Friendly and courteous reception staff. I was kept up to date with the ongoing work.
20 March 2025
The service advisor - Magan was outstanding, she looked after my every need and the car was returned quickly, complete and clean!!
20 March 2025
The complimentary clean never hoovers the boot or wipes down the internal door frames. Rang in at 3 to see when car ready, and to leave a message, got a text and was already getting a lift to pick up at 4.40
20 March 2025
See above
19 March 2025
Fantastic service
19 March 2025
Extra parts required Obtained ASAP and fitted within the day
18 March 2025
Great reception, polite and friendly, comfortable waiting facilities.
18 March 2025
Excellent in every aspect
18 March 2025
Clear explanation given of work carried out & all work completed to a high standard - plus car had been washed! Thank you
18 March 2025
Very good staff, friendly and efficient
18 March 2025
The communication is great
17 March 2025
Work done as required. Took a while to get a booking slot
17 March 2025
Don't like the service charge adding to the cost to have my car serviced at Mini
17 March 2025
You deserve it!
16 March 2025
Very good
14 March 2025
Lovely friendly staff at both drop off and pick up
14 March 2025
As above
14 March 2025
Jade was very efficient and pleasant to deal with and the courtesy car was clean and well presented.
14 March 2025
The service was good but it would have Ben better had I known to fully charge the vehicle before arriving.
13 March 2025
Lovely staff especially cameron
12 March 2025
I was sent a video report of the safety inspection which was very helpful
11 March 2025
Professional, helpful service .
10 March 2025
I receive a friendly, professional welcome. The work done was explained fully, as was any follow up work that may be required. I am very happy with every aspect of service provided.
10 March 2025
The staff were excellent
09 March 2025
helpful staff (arranged quick and convenient appointment for car to be looked at unlike on the phone when I was told I'd have to wait at least six weeks and Phone Mini Assistance if I broke down in the meantime - not good enough for a brand-new car)
07 March 2025
Staff were very helpful and friendly. They explained the service procedure and the work carried out fully. Useful recommendations on potential work required were made, without being pushy.
05 March 2025
Meeting expectations
05 March 2025
Everyone involved with the repair of our Mini was most helpful, professional and showed concerned about our personal situation. We were that impressed we had a Vertu sticker put in the back window and are willing to advertise your business for free!!
05 March 2025
Very happy. The staff are all so nice
05 March 2025
As above
04 March 2025
Very professional and completed the work in a timely manner
03 March 2025
We've been to the service department a few times in recent months and have dealt with Jade on a majority of these occasions. We have found her to be very helpful on all occasions and will continue to use Vertu Mini York for all our Minis.
03 March 2025
Again excellent service and customer care
02 March 2025
On arrival I was given a very clear outline of what was being done and what I would be charged with. Ultimately, the bill was exactly as expected.
02 March 2025
Warm welcome & kept informed.
01 March 2025
Professional and quick
01 March 2025
Very good the car has been returned fixed but not always cleaned as I stated on the automated booking form even though I totally empty the car before a visit .
25 February 2025
WS good but they haven't reset my computer for brakes been done so have to pop in again
25 February 2025
Video sent to my mobile started at 12.36 sat for 2 hours before it commencd
24 February 2025
Service took over 4 hours booked in for 12:00 picked it up at 16:55
23 February 2025
Failure to reset service needed indication required a revisit to the dealership
23 February 2025
Good friendly service offered by all
22 February 2025
Great service. Work completed in the timescale I was told.
22 February 2025
Jade was very helpful.
22 February 2025
As above
21 February 2025
Good customer service
20 February 2025
All explained very easy
19 February 2025
Positive attitude. Friendly staff. Love the vehicle health check video.
18 February 2025
Kept informed of how the service progressed
17 February 2025
Booking: A) unable to book from the app, no appointments available, ever B) took 17mins to book a standard first service. Unacceptable C) no curtesy cars, even with booking weeks in advance. No waiting appointments allowed. No collect option.
17 February 2025
Friendly and helpful
15 February 2025
We received a message to book the car in for service Oct/Nov which we did, then arrived and was told it didn't need a service till February. We could have had it done but didn't to incorporate the MOT. It is a 50 mile round trip
15 February 2025
On time and kept informed of what needed to be done.
14 February 2025
I was a little late for my appt but the staff were very friendly and accommodating
14 February 2025
Helpful staff who were available when I dropped my car off for its service. So much nicer dealing with people directly. Car was ready when they said it would be, and the complimentary wash and valet service was much appreciated.
13 February 2025
I was given a very convenient appointment and the checks were carried out speedily and efficiently.
12 February 2025
Great dealership. Does what they say they will. Helpful to requests where it is possible. Straight explanation if the can't do something
12 February 2025
Jade Coyle was so helpful and understanding. Very efficient and excellent communication skills
12 February 2025
Staff very friendly and approachable
11 February 2025
Very pleasant experience. Staff friendly and helpful.
11 February 2025
Highly satisfied
11 February 2025
Because the Service Technician Danny investigated my vehicle queries thoroughly and The Service Adviser Jade was a delight to speak too. She took time to understand the queries I was raising and made sure each query was dealt with.
11 February 2025
Kept up to date with progress
11 February 2025
Helpful friendly staff, efficient service
11 February 2025
As above
10 February 2025
No problems
10 February 2025
Polite, professional and knowledgeable
09 February 2025
Simple earn easy service
09 February 2025
Excellent staff
08 February 2025
The service was carried out efficiently and my mini was returned clean inside and out.
08 February 2025
Again as always a high standard of service from all departments.
08 February 2025
Very thorough going over the important items and not just trying to sell me what I don't need.
08 February 2025
As above
07 February 2025
Satisfied with the work carried out
07 February 2025
Friendly and efficient
07 February 2025
Friendly staff, and a nice area whilst waiting for my Mini's service.
07 February 2025
As previously stated above
06 February 2025
Did great work to my car fixed it and the warranty is very good
05 February 2025
It was just a health check but it was good to get tyres checked.
05 February 2025
As 1.
04 February 2025
.
04 February 2025
Kept informed throughout, car valeted in and out.
04 February 2025
Everything done in a good time frame
04 February 2025
Everything booked completed on time as quoted
02 February 2025
Painlessly easy to get car serviced and mot
01 February 2025
Well I'd rather not have been subject to needing the service department at all given that my car is barely 3 months old. However, these things happen and under the circumstances they looked after me well.
01 February 2025
We have purchased a few mini's through Carl and Virtu York is very convenient for us & we are made to feel very welcome. Nothing is too much trouble
01 February 2025
Staff very helpful - particularly Jade who explained about the problem I had experienced with my car
23 April 2025
Knowledgeable, friendly & polite service & advice.