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OUR CUSTOMER REVIEWS.
SERVICE
5.0NEW CAR SALES
5.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
206 ratings and 174 comments received in the last 90 days.
28 May 2026
quick response, good communication, ready to drive away as requested
28 May 2026
Helpful, polite and good communication
27 May 2026
Amazing service from start to finish. Ben Ray was nothing but great from start to finish. He went above and beyond to ensure I came away feeling happy! Thank you again!
27 May 2026
All went well. Nothing too much trouble.
17 May 2026
Clear presentation of handover details
15 May 2026
All options were fully explained and it was no problem to organize a test drive. The handover was carried out very efficiently also. Delivery of the car was sooner than expected which was a bonus!
15 May 2026
Professional and extremely patient as I had a lot of concerns and questions all of which were dealt with. Overall, an excellent experience.
08 May 2026
Harry was very helpful, knowledgeable answering all my questions, no matter how simple they were, very patient with my indecision. Always happy and smiling and very approachable, even my husband thought highly of Harry's knowledge
03 May 2026
This is my third Mini (fourth if we include my daughter's), and I've always received excellent service-friendly, prompt, and informative. I always ask for Stacy Booth at Clifton Moor, York. Her knowledge is outstanding, especially during handover.
02 May 2026
Friendly, expert service, always keeping me updated, felt very welcomed when at the centre
01 May 2026
Exceptional customer service from Harry Wilcockson
27 April 2026
Excellent communication and service from Ben Ray at Vertu Mini York
26 April 2026
Stacey made everything easy. she was friendly and helpful showing me through the new car and even put my shopping in my new car!
24 April 2026
Yes amazing service
24 April 2026
Just easy to sort
23 April 2026
Cameron Sharpe provided excellent service throughout the process of purchasing the new mini
23 April 2026
Having had our previous car written off, Carl was patient and supportive in getting me into my new Mini. Keeping us supported and informed throughout the journey.
21 April 2026
Everything was very clear and the communication was very good. Ben was very helpful and made me feel a lot calmer about driving an automatic for the first time. He was also just kind and personable.
16 April 2026
Carl was so helpful every step of the way and i was always made to feel like a superstar through every step of the process.
16 April 2026
I had a great experience buying my car from MINI. Carl was knowledgeable, helpful, and made everything clear throughout the process. He ensured I was completely happy and even followed up after a few days. Excellent service from start to finish.
15 April 2026
Amazing service from start to finish, Becky was so super helpful and made sure I had everything I needed when purchasing my new car.
14 April 2026
From the moment I got in touch with Mini York to discuss getting a vehicle with you, I was welcomed with open arms. The woman who helped me (Rebecca Gibbons) was fantastic. 10 out of 10 customer service and a credit to your company!
14 April 2026
The whole experience was seamless Great staff everything explained clearly I will for sure use that dealeryagain
14 April 2026
Becky was extremely efficient and helpful
13 April 2026
Great customer service
09 April 2026
From initial exploratory visit through to car handover my experience was excellent. Professional, not pushy, patience with many questions. Everything well explained. Easy to contact and good communication throughout. Got the car ahead of schedule.
07 April 2026
We visited for a simple look round and to gather information about a possible car exchange from my 10year old Mini Cooper. Harry offered to help us and his polite, non pushy but informative manner led us to decide to buy.
06 April 2026
Thank you, especially Carl Baker, for making the whole process stress free.
04 April 2026
Excellent buying experience from a very professional team.
02 April 2026
Friendly, helpful, understanding, not pushy and seem to genuinely care
02 April 2026
Harry was informative throughout, pleasant & professional & kept me informed about my cars progress
02 April 2026
Great service from Stacy
31 March 2026
Very good customer service
30 March 2026
Made welcome by Stacy , was asked what i sort mini i was looking for and was undecided over electric or petrol. Stacy spent time showing us the electric and petrol cars and a test run was organised at a time to suit.
29 March 2026
Couldn't fault it
29 March 2026
Very satisfied
29 March 2026
Kept up to date on the process of delivery etc, all staff were very helpful.
27 March 2026
Cameron Sharpe the sales person , was professional , organised and very effcient
26 March 2026
Sales guy Cameron. Knowlegable, patient and not pushy
26 March 2026
Happy with the overall product and service received. I do feel however, that I should have received two keys, rather than one key plus a digital key. I am not that proficient on my mobile telephone and have reservations about using that.
25 March 2026
Very happy with the purchase of my new Mini, very professional and would recommend Mini services provided, together with recommending Vertu Motors Ltd who were extremely helpful and I could not have asked for more.
24 March 2026
Ben our sales representative was brilliant ?? informative, caring, patient, he kept us updated to the progress of our new mini, he was very patient when we collected our mini, he took time to explain everything he set everything up, he was brillian.
24 March 2026
Harry dealt with everything very well
24 March 2026
Excellent friendly customer service.
24 March 2026
Professional, courteous and not pushy in securing a sale
24 March 2026
Everything was seamless.
23 March 2026
Ben was very helpful throughout the process
21 March 2026
Great help, information and service from Stacy Booth. Pleasant buying experience.
21 March 2026
Our salesperson Cameron was very helpful, professional, friendly & knowledgeable - we bought a new Mini from him last year as well.
21 March 2026
First class from order to delivery
20 March 2026
excellent service throughout process
12 March 2026
Really great customer service - friendly, efficient and overall really great experience
10 March 2026
Ben Ray was fabulous
10 March 2026
excellent - could not do enough for us
09 March 2026
Our salesman Harry Wilcockson was very personable. He was knowledgeable and supported us through the process. Harry also kept in touch during the period between us ordering our new mini and it being delivered, making the whole process easy.
09 March 2026
I was looked after very well by Stacy and Ben and things were explained in detail
08 March 2026
Good customer service from Ben from test drive through order through updates, paperwork and at collection.
07 March 2026
Everything went perfectly
07 March 2026
Stacy is so warm & welcoming, professional and knowledgeable.
06 March 2026
Cameron was fab from the minute we walked in
31 May 2026
Staff were friendly and efficient and service and mot were both carried out quickly
31 May 2026
Professional service. My mini back to road perfectly. However, this time no health check video is recorded.
31 May 2026
Really great people especially Carl who couldn't have been better and Dan all so welcoming and didn't feel rushed
30 May 2026
Everyone at Vertu mini York are so friendly, especially Sarah. She's always smiling and so willing to help, I used to go to Stratstone in Harrogate, but they were all miserable in comparison.
30 May 2026
We have been very impressed with the service we received from Harry. He is very friendly and knowledgeable with no pressure. He was happy to answer any questions and made us feel valued. Thank you Harry!
29 May 2026
as a lady on her own and over 60 my car is everything the staff in reception and the boys in workshop are happy to help listen to my worries i like the video showing my car and what they have found the cost is explained
28 May 2026
The staff are very professional.
28 May 2026
Everything went smoothly from start to Finish - I was kept informed of progress throughout
27 May 2026
Friendly, efficient staff. Benjamin Ray looked after us well and kept us informed during the whole process. No one made us feel under pressure to purchase the car or any extras.
24 May 2026
The work was carried out satisfactorily
24 May 2026
All work completed on time as promised.
23 May 2026
Good service, friendly , polite and efficient
22 May 2026
Always easy to, quick and simple
21 May 2026
The service and the communication were good but the paper work did not show the cost I am on a prepayment plan for sevicing but I still should be shown the costings and whats left in my credit
19 May 2026
I took the car in for replacement parts, and the work wasn't needed. I was happy to be told that so the work can be done later rather than to have the work done anyway.
18 May 2026
Check in seemed disjointed and the scope of the service not explained clearly.
17 May 2026
Everything was dealt with promptly and efficiently in a very pleasant manner.
17 May 2026
Usual first class service provided, with the friendly efficient staff providing a detailed report of what was carried out.
15 May 2026
fast and efficient, receptionist pleasant and helpful
15 May 2026
Went above and beyond
15 May 2026
Our mini is now driving really well, but my main reason for this score is the fantastic customer service. Sarah on the reception was brilliant she organised our repair and managed to get us a hire car at extremely short notice.
15 May 2026
The lady on reception was excellent. She rang me up to explain my MOT. Really happy with the service
14 May 2026
Took longer than expected so I had to forego the clean
13 May 2026
Quality work. OEM parts. Completed as scheduled. Informed throughout process with video messages. Front of house staff friendly and knowledgeable.
13 May 2026
Staff been very helpful trying to sort out the problem my mini seems to have. I think it's Sarah who's had to put up with me and my stress levels!!! so a thank you too her.
07 May 2026
Good Job, Well done & Thanks you !
07 May 2026
Fantastic service With great communication and a car which now has a new lease of life.
07 May 2026
Delay in getting car back from service and repair plus the cost of work done
06 May 2026
Stacy was a great help in post sales support
06 May 2026
Everybody very friendly and approachable
05 May 2026
Problem was identified and solved. Just what we needed.
04 May 2026
Very pleasant staff , my only gripe is it went in for front brakes doing and got it back and there's only 1500 miles to a service you could have done both on the same day in my opinion
04 May 2026
Staff were pleasant and kept me informed at all stages
29 April 2026
Late handover
29 April 2026
Collected and delivered car on time
27 April 2026
My husband took my mini in for a while you wait battery change, this and additional work identified was done very efficiently
27 April 2026
Efficient and friendly staff
27 April 2026
Cost
27 April 2026
Nice staff
20 April 2026
Everything as it should be no waiting everyone really obliging. Couldn't fault anything. Thank you ??
20 April 2026
Same issue 3 times and 3 times have done nothing different. Passenger door seems okay but drivers door, has same issue however it's very slight but what happens is it does gradually get worse.
20 April 2026
Very professional staff.
19 April 2026
Everything sorted on time
19 April 2026
I was happy
19 April 2026
All seems good after work done quickly.
19 April 2026
Efficient and pleasant service by the lady at reception.
18 April 2026
Dealership responded immediately to my problem
17 April 2026
Comfortable waiting area with good facilities
15 April 2026
Very friendly. Good service
14 April 2026
Prompt and good experience
12 April 2026
Mini in for service and mot. I waited and all done in time that was given
12 April 2026
Good customer service from Sarah in reception Kept us informed to how the service was going
11 April 2026
Great service
11 April 2026
Good service.
09 April 2026
Great comes before and after, love the technician video and walk through
09 April 2026
Happy with service from dealer
09 April 2026
Happy with reception, loan car and the service in identifying the battery had failed. No issues with Vertu. I am very unhappy with Mini after sales and this reflects on my score for Vertu which probably isn't fair.
09 April 2026
Good experience, very thorough but quite expensive
08 April 2026
Friendly On time Professional
08 April 2026
I was told it would be 2 hours and I don't live locally so went shopping nearby but it was over 4 hours in total so I had to hang around in the area for ages longer than I wanted to
06 April 2026
Always excellent service
06 April 2026
Easy professional and friendly experience
05 April 2026
All good staff excellent
04 April 2026
Happy with service
04 April 2026
Very efficient & I was kept informed of what was happening. I had to wait at the garage rather than return later & I only had to wait a couple of hours. My only complaints are the " sell"of different services when I booked the service and parking iss
03 April 2026
Friendly efficient service
02 April 2026
Always pleasant
01 April 2026
I was just so pleased to get my car back !
31 March 2026
Excellent service from the team at Vertu Mini York. Friendly, knowledgeable and professional.
29 March 2026
Quick and efficient service
28 March 2026
Friendly staff, kept informed of waiting time and lovely coffee
27 March 2026
Good service, service desk very helpful, wait probably a bit longer than expected.
26 March 2026
Very good experience
26 March 2026
Car looked clean inside and out, courtesy car was very nice. Everyone friendly
25 March 2026
Fantastic service
25 March 2026
You've always been really good with me. I've never had a bad experience.
24 March 2026
Great service
24 March 2026
Good friendly and reliable service. My car works great and was returned so clean :)
24 March 2026
Extremely friendly efficient service
23 March 2026
Very smooth process
23 March 2026
Great around service and transparency
23 March 2026
Almost completely satisfied unfortunately I was not offered a service plan like previous years.
23 March 2026
Good service
23 March 2026
I was booked in at my convience and staff very efficent nothing too much trouble and kept up to date with everything goung on
22 March 2026
Nice atmosphere people lovely nice coffee
21 March 2026
Price - as advised. Service - on time, polite, and insightful
20 March 2026
Very easy to book in & fast, efficient service
20 March 2026
Excellent service and a big thank you to Cameron for all his help in getting me the car that I have been looking for. Mini York could not have been anymore helpful.
19 March 2026
Car came in for a service but was thoroughly checked over while it was there and a report issued with a useful video. One issue - I checked in online but I still kept getting messages asking me to do it. I also had to check in when I arrived.
19 March 2026
Clear information, great staff, did as they said they would!
19 March 2026
Done in a timely manner and a good place to wait
18 March 2026
Great service from start to finish
17 March 2026
Friendly & attentive staff, also informative
16 March 2026
Very quick and good communication
15 March 2026
Staff and overall customer experience was first class..we were treated as special customers.
15 March 2026
The actual service experience was great. The really bad initial grinding noise has gone from the front drivers side brake, but when braking at high speed it feels like theres a wobble/vibration as if the disc is warped. Its like a "whum-whum-whum.
14 March 2026
They always do a great job
14 March 2026
Great service, friendly staff, I arrived over an hour before my service time, it was 0730 and a lady employee there took my keys as I had to get to work, she did it with a smile. awesome customer service. Keep it up.
14 March 2026
Very good communication and service by Vertu mini.
14 March 2026
I took the car back for guardex to be reapplied as the interior had white patches on the interior and windscreen on pdi had been cleaned with a dirty cloth leaving smears on windscreen. Whoever only cleaned the driver side not the full windscreen !?!
13 March 2026
Sales staff were very helpful and patient when I was choosing new car
12 March 2026
Booking in was easy. Kept informed during service and collection also good. Very helpful
12 March 2026
Did all the things I asked for doing on car
12 March 2026
Nice people delivered excellent services!
12 March 2026
Service is always excellent at Vertu Mini York. The service receptionist Sarah is extremely helpful and pleasant, the surroundings and facilities whilst waiting are good.
09 March 2026
The staff were friendly and welcoming. Service and MOT were carried out on time and additional concerns I had about the vehicle were addressed and rectified. I had a loan car which was of similar spec to my own car and which was good to drive.
09 March 2026
GREAT service
09 March 2026
Service was handled very efficiently and I was kept informed of the process every step of the way. Staff at the dealership were very helpful.
09 March 2026
The service admin girls were superb and very nice to deal with.
08 March 2026
Very good
06 March 2026
I was desperate for my Mini Cooper to be on the road again and BMW Cooper again came to my rescue and put everything right again Thank you for your continued great service
05 March 2026
The service was done as planned, the staff were very nice , I was able to wait with a coffee until complete .
05 March 2026
Kept me well informed on progress, slight hiccup with service plan but rectified very quickly
FIND Vertu York.
Address
- Clifton Moor Gate, Clifton Moor, York, YO30 4WR
Opening Hours
- Mon–Fri:09:00 - 18:30
- Sat:09:00 - 17:00
- Sun:Closed
Phone
- 01904 376 837
York as well as surrounding areas including Scarborough, Bridlington, Selby and Driffield
Address
- Clifton Moor Gate, Clifton Moor, York, YO30 4WR
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:09:00 - 16:00
- Sun:CLOSED
Phone
- 01904 376 838
York as well as surrounding areas including Scarborough, Bridlington, Selby and Driffield
30 May 2026
Cameron and the team at York have been fantastic