OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
184 ratings and 122 comments received in the last 90 days.
19 June 2025
Cameron was brilliant to deal with. He kept me up to date and explained all of the features and options in my new car. He made buying and receiving my new car easy and exciting.
17 June 2025
Always informed what was happening and when delivery was to happen.
02 June 2025
Again we have been extremly impressed with Carl Baker and the team at Vertu Mini York. We have never felt pressured or uncomfortable when considering the purchase Of a new car due to the relaxed and friendly manner of Carl.
31 May 2025
Amazing service at Vertu Mini York. Stacey was fantastic
30 May 2025
Although they initially provided incorrect information when I was at the garage, they promptly called me as soon as they realised the mistake and handled the situation efficiently.
28 May 2025
A relaxed manner all the way through making the experience great.
23 May 2025
Harry was very helpful from start to finish. Communication was excellent - he kept me informed at every step of the process and was always prompt to respond to my queries. He spent time showing me the features of my new car. Highly recommended!
21 May 2025
Excellent service from Carl Baker during the handover and general communication during the process of buying the mini.
19 May 2025
When my PCP was up for renewal I went to Vertu in York and the experience and service I received from Staci was amazing from start to finish
02 July 2025
As above
02 July 2025
Efficient and friendly
02 July 2025
car checked. no hassle. nice waiting conditions
02 July 2025
My car was ready when I was told it would be, I was emailed a little video showing the tyres etc. and my car was "showroom ready" was the valet that it had!
02 July 2025
Great service
01 July 2025
The sudden failure was diagnosed and repaired efficiently.
01 July 2025
Friendly staff in all departments as always
30 June 2025
All was completed as expected
26 June 2025
Amazing team, took time to ensure we were happy and that the small issues we had were addressed.
26 June 2025
Car repair completed. Lack of updates on progress of repair. I had to ring up to check on progress. No contact in a week from mini until work completed. The only information I received was the video of visual health check. Disappointing.
29 June 2025
Everything went smoothly but the delivery time was too long.