About Your Local MINI Retailer

OUR CUSTOMER REVIEWS.

SERVICE

5.0

NEW CAR SALES

5.0

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

New car sales
Service

197 ratings and 141 comments received in the last 90 days.

08 February 2026

Very warm and welcoming. No pressure sales just allowed me to decide

07 February 2026

Cameron was an absolute gem! He made the experience very easy and enjoyable.

05 February 2026

Cameron was brilliant, he found me a car in the timeframe I wanted

04 February 2026

The guys were helpful and polite

02 February 2026

Great service from Carl from start to finish

01 February 2026

Everything was completed professionally and with courtesy. I was particularly happy with the professionalism, friendliness, help and attention to detail displayed by Carl Baker at the dealership in York.

26 January 2026

Happy with the experience

20 January 2026

Excellent service throughout

07 January 2026

Very personable staff. Easy purchasing process & very fast delivery.

03 January 2026

Everything was organised ready for our appointment and Becky set the car up with us and explained that she'd be in touch to check in with us in a few days time.

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02 January 2026

Excellent service from start to finish. Stacy Booth at York was great, not pushy at all just friendly, efficient, patient and informative throughout, many thanks ??

30 December 2025

Very easy and fast

27 December 2025

The sales staff were very helpful and nothing was to much bother.

27 December 2025

Felt very comfortable with sales, so helpful, and put at ease through the sales process

24 December 2025

As expected

17 December 2025

All happened exactly when we told it would and again staff very helpful and friendly

16 December 2025

From the very first test drive, the whole process was smooth.

16 December 2025

Becky at York Mini couldn't have been more helpful. She made the process easy and enjoyable.

12 December 2025

Cameron was marvellous! He was very knowledgeable, extremely patient, and such a lovely, super helpful person to deal with making each stage of the process as easy as possible & clear. Can't recommend him highly enough.

08 December 2025

Ben was very patient trying to resolve the issue with the Mini app. He made a call to the team who deal with the app.

03 December 2025

Helpful , kept me informed, provided courtesy car

01 December 2025

Ben Ray at Vertu was great. This is the second time that he has helped us when purchasing a mini. He was extremely helpful answered all our questions and explained all the different products in detail.

28 November 2025

Cameron was friendly informative and knowledgeable and helped guide us to the right car.

28 November 2025

Cameron & Ben made the process simple.

25 November 2025

Carl who looked after our purchase was attentive, knowledgeable and very personable. He also took the time to answer our questions and guided us very well with the handover of our new car.

25 November 2025

Harry provided great service throughout the process

24 November 2025

Informative and knowledgeable. Relaxed and friendly atmosphere in the showroom. Professional.

21 November 2025

The staff made it so special and appreciated how exciting it was to be buying a new car

18 November 2025

Very friendly Very straightforward no nonsense approach

17 November 2025

The finance options were explained clearly and without any pressure. I went away had a think and chose the best option

11 February 2026

Sarah was ever so friendly, very knowledgeable and couldnt help me enough!

10 February 2026

Sarah was very helpful, service was carried out under warranty and no further charges. Received video explaining what had been inspected.

10 February 2026

Very good service

10 February 2026

Excellent and very friendly service

09 February 2026

The service advisor was outstanding and sorted all my issues.

09 February 2026

Friendly welcoming service

07 February 2026

Excellent customer service. Courteous and welcoming

07 February 2026

Nice coffee . Pleasant and quiet waiting place . Efficient service

07 February 2026

Excellent service. Friendly & professional kept me fully informed of progress

05 February 2026

Sarah was great, her communication beforehand was spot on and then on the day she explained what work had been carried out and was very engaging- answering my many questions

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04 February 2026

On the day, everything was perfect. The service could not have been better. The reason for it not being top marks was a poor experience when it came to actually booking the vehicle in.

04 February 2026

Good service .

04 February 2026

All sorted on time and regular communication

03 February 2026

Kept informed, in person or on a video link. Professional and friendly. Quick but thorough

03 February 2026

2 recent visits to solve an issue with my battery were unresolved. It took a call to my Ohme who supply my wall box. They were able to identify the settings on my Mini were incorrect.

03 February 2026

The staff were extremely lovely and my issue was resolved.

31 January 2026

Car valet damaged black bonnet stripes very disappointed ??

30 January 2026

When I booked I was told my car would have a full valet, actually just got a wash

29 January 2026

Very nice welcome on arrival, kept me informed throughout the MOT and was very knowleagable about the service plan i enquired about extending later this year.

29 January 2026

They are all lovely staff in the dealership in york

27 January 2026

It had an advisory for brake pads which wasn't highlighted at it's mot, also the bonnet struts seem to have expired but they are fine, I specifically had them checked at mot because this was highlighted at its health check

27 January 2026

Service both customer and in practical terms was perfect

27 January 2026

The service received during my visit was absolutely first class in every respect. Thank you

27 January 2026

SERVICE COMPLETED PROMPTLY

27 January 2026

Reception staff friendly and very helpful. Kept up to date on progress of my Mini service. Overall very good experience Thanks

26 January 2026

The serivce was professional and polite

25 January 2026

no problems at all. excellent service .

25 January 2026

Polite reception and sales staff,punctual, warm/clean waiting surroundings ,refreshments ie coffee. Video of car checked, washed and vacuumed. Itemised listing of checks made.

25 January 2026

Very personal service.

24 January 2026

Good communication with the service centre and everything was completed on time

24 January 2026

We were made to feel comfortable. The staff were very accommodating and friendly. And we were compensated without asking for having to wait longer than expected - professional outfit.

24 January 2026

Thought £25 for a courtesy car was excessive Video was good Staff very helpful

22 January 2026

Because the service was faultless

22 January 2026

Everything came up to my expectation

21 January 2026

Staff very helpful

21 January 2026

Friendly receptionist, requested to collect my car early afternoon which was followed through

20 January 2026

The service was very good , efficient and on time , and gave me the remainder of oil , for a top up . Very much appreciated.

20 January 2026

All very good!

20 January 2026

I couldn't fault the service and professional attitude of the Team.

19 January 2026

The whole experience from start to finish was excellent and my car was serviced in 90 minutes.

15 January 2026

Sarah D was superb. She is very efficient and friendly and was very understanding of my situation and concerns should someone find my old car key, that she got someone to deal with the barring that afternoon. Excellent service snd customer care!

15 January 2026

Friendly efficient service

14 January 2026

Great service from service desk

14 January 2026

Efficient and polite

14 January 2026

Friendly service, good video review and happy with results

14 January 2026

A little late in contacting me after the job was completed. Not that it mattered. But other than the a job well done. I found reception was polite helpful. All in all a big improvement on a previous visit. Thank you all.

14 January 2026

The staff were friendly, very approachable and professional. They were happy to answer my questions and advise me on various issues.

13 January 2026

Excellent communication, always give a lovely friendly service from people I trust.

13 January 2026

Well looked after by Sarah on arrival and departure. Service department efficient and kept me informed.

13 January 2026

Looked at the problem and fix it

11 January 2026

I would just like to share and send an enormous thank you to the team especially to Sarah who went above and beyond to help.

11 January 2026

On the whole everything was sorted out really efficiently. We just had a problem initially with the wait time, but it was sorted out after a couple of phone calls.

10 January 2026

Friendly and attentive reception with excellent delivery

09 January 2026

The car was returned in a perfect state and the receptionist was very welcoming, efficient and supportive

08 January 2026

Easy process Great customer service

08 January 2026

Easy to arrange, knowledgeable and helpfull staff and the video of the service - great ??

07 January 2026

Receptionist was extremely helpful and kept me informed

07 January 2026

Good communication, very professional and friendly staff on Reception

07 January 2026

All good but your auto check in system is ambiguous and confusing basically trying to manoeuvre customers to buy expensive add ons which were already included in the service hence your check in is not tailored to take into account the plan purchased

06 January 2026

Knowledge of my issue was exemplary

05 January 2026

I was warmly welcomed, everyone was very helpful, the work needed to be undertaken was done very quickly and I was pleased with all aspects of my experience.

05 January 2026

As previously reported

05 January 2026

Service advisor was exceptional, very polite and helpful, a friendly disposition without being too familiar. She was the epitome of what you would want as the face of MINI.

29 December 2025

See above, the staff are helpful, polite and made the purchase and service simple.

28 December 2025

I was just let down by my car having a so call clean inside when I said not to! Then to find out my rubber mats had been put in wet making my carpets wet and smelly

27 December 2025

Very satisfied, great communication, when they found a nail in my tyre, and let me know the cost and kept me informed throughout.

23 December 2025

The whole team did a great job

21 December 2025

Efficient great experience .

21 December 2025

The staff were wonderful, they made me feel like nothing was to hard for them to do for me or others. Will book there again when I am working in the area.

19 December 2025

Available appt at convenient time. Job done in timescale provided.

18 December 2025

All ok barring the no valet.

18 December 2025

Nice people with efficient work

18 December 2025

Nothing was too much trouble

16 December 2025

Not happy with the price of the service. Definitely not happy with the price for the plan given for the next 2 services.

16 December 2025

Perfectly efficient and friendly staff

15 December 2025

Always good

13 December 2025

Sarah was helpful, friendly and personable

12 December 2025

Quick, detailed and reassuring.

11 December 2025

Just some limited technical knowledge and a mix up about my concerns with electric car battery range and charging impacting long term battery health/ range

11 December 2025

Found and fixed a rattle during a service. Appreciated not being made to book & pay for additional labour time.

08 December 2025

Friendly helpful staff

08 December 2025

The staff at Mini are very friendly and welcoming. Nothing is too much trouble and they are always willing to help.

07 December 2025

Very good

06 December 2025

Friendliness of staff

06 December 2025

Reception welcoming, taking me through the service and receiving the car back, service having been completed

06 December 2025

As above

05 December 2025

Fast and efficient

04 December 2025

? See above.

04 December 2025

The live video feed of the car & explanation is always fabulous Always a smooth check in & out Staff always friendly No hidden charges all explained Fabulous

04 December 2025

Brilliant service as always!

03 December 2025

Nice friendly manner.

03 December 2025

Both Holly and Sarah in the service team went out of their way to book my car in quickly and deal with the Battery and Brakes that were causing issues. I can't praise them highly enough for their approach and efficiency in terms of customer service.

01 December 2025

Fab service but I do think a Courtesy car should have been provided free, given my brand new car had been recalled!!

01 December 2025

All sorted efficiently

01 December 2025

Ability to wait whilst car was seen to

01 December 2025

Supportive, helpful and let me know what was happening throughout

01 December 2025

As above

29 November 2025

No problem nice friendly people

27 November 2025

The staff at vertu mini York are so helpful and personable. They couldn't do more

24 November 2025

Very good service overall let down by a mechanic leaving a light within the wheel arch

24 November 2025

Work was carried out quickly

23 November 2025

No problems work done as booked

23 November 2025

Great customer service, would have appreciated heads up on some of the other findings that had faulty car issues before leaving.

23 November 2025

The service at Vertu York is fantastic, friendly and knowledgeable staff, they have great coffee which is a bonus !! Can't fault them at all !!!! Totally satisfied customer

23 November 2025

Pleased with the work However it was only supposed to be 30 minutes winter check and we booked It in for 1130 dropped it off but didn't get the car back until 1315

20 November 2025

Despite not being able to find the cause of the problem I'd experienced, the concern was taken seriously and a trial of a different vehicle setting was suggested. The initial campaign was undertaken with no problem.

20 November 2025

Did what they said they would and all worked well. Easy to get a convenient time for the car to be booked in too.

20 November 2025

Excellent service from the booking system to leaving.

18 November 2025

Sarah and the staff at Vertu York were excellent. Friendly, efficient and kept me well informed on progress.

18 November 2025

Disappointed it wasn't washed

PLEASE DON'T HESITATE TO GET IN TOUCH WITH US.

Our contact details

FIND Vertu York.

Address

Clifton Moor Gate, Clifton Moor, York, YO30 4WR

Opening Hours

Mon–Fri:09:00 - 18:30
Sat:09:00 - 17:00
Sun:Closed

Phone

01904 376 837

Map

Areas served

York as well as surrounding areas including Scarborough, Bridlington, Selby and Driffield

View map

Address

Clifton Moor Gate, Clifton Moor, York, YO30 4WR

Opening Hours

Mon–Fri:08:00 - 18:00
Sat:09:00 - 16:00
Sun:CLOSED

Phone

01904 376 838

Map

Areas served

York as well as surrounding areas including Scarborough, Bridlington, Selby and Driffield

View map