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OUR CUSTOMER REVIEWS
SERVICE
4.5NEW CAR SALES
5.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
213 ratings and 144 comments received in the last 90 days.
16 April 2024
We were very well looked after
05 April 2024
Very easy from start to finish and always kept up to date through out the process
05 April 2024
Completely satisfied
05 April 2024
Carl Baker was the Exec that looked after us all the way through, he made the cold call and was very polite enquiring if we would like to upgrade. Once we met Carl he was really amiable, not pushy, gained my trust quickly. He is very good !
04 April 2024
Everything proceeded incredibly smoothly. Suitable new car located, finance options discussed, along with possible package inclusions, paperwork, including plate retention, dealt with for me ??. An early morning collection arranged to suit me, great!
03 April 2024
Becky is an excellent sales person. She is very customer focussed and makes sure the customer gets everything they need and are kept up to date throughout the process.
03 April 2024
Everything was dealt with professionally and quickly, our new Mini was perfect. 10/10
03 April 2024
Quick and easy
01 April 2024
The people are very customer focused and making sure you have a good experience. It was my first car in the UK and they were very helpful.
29 March 2024
Excellent service
23 March 2024
Friendly and helpful staff, everything ran smoothly and to time
23 March 2024
Nice presentation good explanation of features and demonstration
21 March 2024
This went really smoothly. Carl Baker at York went the extra mile in explaining the features of the Countryman which made me confident that it was the right model for me. He has a great manner and I did not feel any pressure. Communication excellent
21 March 2024
Excellent service provided from Ben and team at York
15 March 2024
Every organised. Cameron Sharpe was a delight! Made the whole experience enjoyable!
14 March 2024
We came for what we wanted and got what we wanted at a price we wanted to pay
13 March 2024
Everyone was LOVELY
13 March 2024
A wonderful experience with lovely people
13 March 2024
Easy to sort helpful service
11 March 2024
every thing was well organised
09 March 2024
V professional
08 March 2024
Staff were helpful and gave me good advice.
07 March 2024
Ben helped me buy my new Mini. He made it so easy and was an absolute joy to deal with. He is a credit to Vertu York.
07 March 2024
Sales personnel excellent at the dealership. The only problem experienced was with the central telephone facility.
06 March 2024
All went very smoothly
06 March 2024
Great experience
06 March 2024
Carl as usual was extremely professional and was very patient with us during prolonged questioning.
06 March 2024
Ben was super helpful, knowledgeable and incredibly patient while I was quite stressy about changing to an automatic car
06 March 2024
Looked after by Cameron Sharpe all the way through our purchase
03 March 2024
From the initial enquiry to the test drive and handover sales representative Ben was very knowledgable and explained in great detail all the vehicles functions and supplementary services avaliable such as servicing,insurance and protction options.
02 March 2024
It was a pleasant experience, I was looked after throughout the entire process.
01 March 2024
Process ran as expected.
01 March 2024
I was kept up to date at every stage. We did a lot on the phone
29 February 2024
Vertu York gave me good deal, kept me Informed of the buid progress and made ordering easy.
28 February 2024
10/10 - really easy process and no ask was too much!
28 February 2024
Explained everything and unveiling of car in showroom on collection was a nice touch as well as choosing a car with buyers initials
27 February 2024
Cameron Sharpe is a credit to mini. this is the second car weve bought of him. not only is he very good at what he does he knows his product in side out which impresses me. loved doing business with him.
26 February 2024
As answer above
24 February 2024
End to end process was straightforward, open dialogue and fun!
23 February 2024
Rebecca was brilliant
23 February 2024
All went well, even my test drive !
23 February 2024
Excellent service
23 February 2024
there was no reason to fault anything
23 February 2024
Very satisfied with the service provided , exceptional service from Cameron sharpe at York mini
22 February 2024
Cameron who is the salesman who dealt with our initial enquiry and right through the sales process was very thorough and a pleasure to deal with,
22 February 2024
On collection of new car noticed a chip in the bonnet. This had not been picked up by staff prior to arrival. This has since been resolved at my local mini repair centre, but feel this should of been noted before my arrival due to travelling 119miles
22 February 2024
Very smooth process, Cameron couldn't have been more helpful
22 February 2024
Very attentive and informative service provided by Becky from Mini York.
19 April 2024
Helpful staff on the desk. Good opening times. Efficient to let me know when my car was ready to collect. Forwarded video of service. Great communication.
12 April 2024
We've always had good service from staff so you get good marks from us.
10 April 2024
Very efficient,
10 April 2024
Whatever was required was delivered willingly & with a smile
10 April 2024
Good service given
10 April 2024
Everything was done as instructed.
10 April 2024
completely satisfied
09 April 2024
Completed in reasonable time
08 April 2024
As above
08 April 2024
Wrong spring ordered first time
08 April 2024
No explanation given on the operation of the dashcam fitted. Apart from this survey email there has no follow up from the dealership.
07 April 2024
See above
07 April 2024
As mentioned always helpful and friendly customer service.
07 April 2024
As above
07 April 2024
See above
03 April 2024
Service done on time. Loan car available for us to use whilst service being carried out.
01 April 2024
Everything went well
01 April 2024
Completely satisfied
01 April 2024
Brilliant service
31 March 2024
It was as expected.
31 March 2024
Everything from beginning to end is first class.
31 March 2024
Ive had a Mini for many years now. Unfortunately Vertu closed the dealership i used in Malton I now therefore have to travel 20+ miles . Fortunately the lass who dealt with me in Malton now works a Vertu York. Holly Pearson and shes great.
29 March 2024
See above- always friendly and supportive on the phone and in person, but always busy
29 March 2024
Very good service with collection and delivery of my car
29 March 2024
The service was excellent as was the loan car.
28 March 2024
No problems - all questions answered promptly. Everything was dealt with very professionally.
27 March 2024
I was kept fully informed while my car was in for its service
27 March 2024
Great communication,lots of reassurance & always returned my calls.
26 March 2024
Easy to book, collected the car as due to medication I cannot drive, complimentary valet, video report and comprehensive written report; all was in good condition.
26 March 2024
Everyone was very friendly, the service was excellent.
26 March 2024
Friendly staff and made we welcome while I waited although no biscuits with the coffee ??
25 March 2024
Everything was done that was needed and I was kept up to date on the progress and timings.
25 March 2024
Booking fine, Holly on the day great!
25 March 2024
Well treated by the team at York
25 March 2024
All fab BUT I don't know if this is a coincidence but my car now has a slowish puncture to one of the tyres. Nails on the workshop floor?
25 March 2024
The wrong date was set on my car for when the next service is due. I will ask them to change this when I bring my car in for its MOT in April
25 March 2024
Friendly knowledgeable staff and quick thorough service.
24 March 2024
Always a good consistent level of service.
24 March 2024
Holly was great, but technicians were slow to identify the problem
24 March 2024
I asked for a courtesy car and was given a new mini cabriolet. My car was a much better drive after the service. I could feel the difference and now have peace of mind.
22 March 2024
Very accommodating with a difficult fitting of a tow bar
21 March 2024
Everything went smoothly.
19 March 2024
Friendly efficient service who explained really well
17 March 2024
Did what was needed and Dvised about future work
17 March 2024
Same as above excellent staff very helpful
15 March 2024
Service carried out in time advised with notification of completion supplied immediately. As we were on a day out while the service was in progress this helped immensely
13 March 2024
As above
12 March 2024
Helpful and efficent
11 March 2024
I felt that staff were really invested in helping me get my car fixed and me back on the road asap. Cameron was particularly helpful in giving me advice and test driving a new mini.
10 March 2024
Great help from the receptionist who went out of her way to answer all our questions.
08 March 2024
Very good experience overall.
07 March 2024
A very professional company
06 March 2024
Mostly good, friendly communication. No confirmation of whether car was ready though, even when I rang up to chase and was told I would get a ring back, but didn't.
06 March 2024
The service was good although had a cancellation the first appointment I booked.
05 March 2024
Everything was carried out as I expected and very pleasant to deal with.
05 March 2024
Nothing seemed to be a problem
05 March 2024
Kept informed throughout. Friendly, heloful staff.
04 March 2024
Done what was arranged to do
04 March 2024
I'm somewhat satisfied as I'm told the car is okay but would be more reassured if we had a diagnostic check ?
03 March 2024
As always good service from all staff
03 March 2024
Fantastic!! If I could I will give them 6 stars!!!
29 February 2024
Show room two great! Breakdown/rescue - rescued by Rachel! Used initiative & had me & my mini back on the road on a Sunday, long before mini assistance & enterprise had any plausible plan. Thank you Rachel vertu York & technician & lady in BMW.
28 February 2024
See above
27 February 2024
Very professional staff
26 February 2024
Very efficient
26 February 2024
Holly, the service advisor is brilliant, She is so professional , but also gives that personal touch which is priceless and speaks volumes.
26 February 2024
Nice friendly place
25 February 2024
Easy check in, really pleasant staff. Complimentary car wash, thank you.
25 February 2024
Polite
25 February 2024
No drama - simply delivered the car on time and then Vertu did their thing and presented the car back on-time with all of the work completed
23 February 2024
Every thing was good
23 February 2024
All issues discussed and resolved in a collaborative way
23 February 2024
I am still waiting for a part from Germany which is taking over 3 months to get to the uk !!
23 February 2024
All went well and job completed in the time given
23 February 2024
Efficient servicing very thorough but HOLLY on reception always makes it - she's so warm and welcoming and deals with requests perfectly, everything dealt with professionally as always x
23 February 2024
Didn't reset on-board computer.
23 February 2024
Great customer service, but honestly the cost of the service is way overpriced. Like BMW, this puts me off the brand.
23 February 2024
Parking at the garage was a nightmare, cars everywhere and chaos telling us where we couldn't park but where we could. A bit unhelpful
23 February 2024
Very quick service and like the video
23 February 2024
Great customer service from Holly. Everything completed at the price agreed.
23 February 2024
The checks where done quickly
22 February 2024
The car was MOT'd quickly and efficiently
22 February 2024
I as asked to have my Countryman for service and other adjustments to Vertu at 08/30 and asked for it to be ready ASP as it was needed.l phoned at 15/00.and no mechanic could be found to say when car would be ready it was ready at 16/20.
22 February 2024
Straightforward
22 February 2024
Always great customer service
22 February 2024
I was given the correct information by way of a video.
02 February 2024
I was completely ignored by all staff and waited for over 2 hours without being offered a drink or a smile. I was there the whole time and doors were left wide open in winter for 30 minutes.
29 January 2024
Fantastic friendly efficient customer service
28 January 2024
great personal service and communication with a local phone number and contact centre on site
28 January 2024
Service with a smile ??
28 January 2024
Informative Professional
28 January 2024
Can't give a mark! Not working
28 January 2024
Would highly recommend Becky
27 January 2024
As above
27 January 2024
Efficient
19 April 2024
Cameron Sharpe's service was exceptional. The purchase could not have been easier.